🚚 Shipping

When will my order ship?

We aim for 1-2 business days, larger orders can take longer as they go by freight and take longer to pick/strap/wrap securely. Peak season for B.o.S. is November-End of January so there can be some longer times then as well as during any sales

Can I combine orders to save on shipping?

Yes, you can. But once the order has a tracking number, we no longer have the ability to combine orders.

Where do you ship?

We ship all across Australia. Our warehouse is located in Victoria. Remote areas (NT and WA) do not qualify for our flat shipping rate, and additional fees may apply. We ship via Direct Freight Express and Australia Post. Please contact us for shippi

I would like to change my shipping address/I would like my order shipped elsewhere, what do I do?

Please fill out the Contact Us form on this page or email [email protected] with all your relevant information, and someone from our Customer Service team will be able to change your shipping address or any other information that must be change

I am missing an item(s) from my order, what do I do?

Before opening your package(s), we recommend taking a picture of how your order was delivered. Sometimes, a driver will deliver an order without you being there to ensure everything in your order was delivered. Please keep any documents that are atta

Tracking - Status stuck in label created

This status is for when we’ve printed your shipping label, but it has not yet been scanned by the courier. This may sometimes occur if we have printed your label for order picking. If your tracking has this status for more than 3 business days, conta

I only received part of my order that was shipped via freight

Even though we pack and reinforce our pallets, sometimes this happens. Please contact us with as much of the following information as you have and we will start an investigation right away. Picture of the packing list andshipping label. Photo of the

Problem with delivery address

If you encounter an issue with the delivery address as reported by the carrier, despite having no previous delivery problems, we will look into the situation and confirm that the address on file is correct. An investigation will be initiated with the

I received the wrong product or a product was missing from my order

In the event that you receive an incorrect product, please send a message to our customer support team with your order number, a picture of the product that you received as well as a picture of the shipping label. We will send you the correct item as

What happens if my package is lost or stuck in transit?

If your package is lost in transit or stuck at a certain location for an extended period, please contact our customer support team for further assistance. We will work with the carrier to open trace or replace the order if the package cannot be locat

What should I do if I mistakenly chose pickup instead of shipping?

If you accidentally selected the pickup option and require your order to be shipped, please contact our customer support so we can adjust the delivery method for you. Please note that delivery fees will apply.

What should I do if my order arrives damaged or has a defect?

While we wish all carriers handled our gear with velvet gloves, the reality is things can get a little bumpy in transit. And sometimes, a defect doesn't become obvious until you start using your gear.Here’s what you can do to help us help you: Inspec