đź“‹ Orders
Can I pick-up my order?
Yes, you can pick up your order!
Can I get an update on my order?
The current shipping time for in-stock orders is 1-2 days.  If you do not see any tracking information after that time, please contact us — we will look into the delay for you.
Can I make a change to my order?
Typically, yes — you can make a change to your order until you receive a tracking number. In some cases, your order might already be loaded onto the truck without shipping information being received. In those rare cases, we unfortunately cannot add a
How can I locate or receive a copy of my receipt?
If you need to find your invoice or receipt for a purchase, you may log into your account on our website using the email associated with the account. Alternatively, reach out to us via email and we can send a copy to you.
How do I return an item?
Please contact our customer support team via chat or email at [email protected]Â for support with returns or exchanges.
The item I want is on presale. What does that mean?
A presale means that the item is currently on preorder and is not yet available. The tentative ship date is displayed underneath the title on the product page:. Example:. If you have ordered a presale order with in-stock items, we may be able to spli
My order contains both presale and available items. When will I receive my order?
When you place an order for presale and in-stock items, the entire order will ship once the presale item is available.
How do I get a refund/cancel my order?
Please click here to review our refund policy. For order cancellations, please contact us immediately for the best chance of cancelling your order before it ships out
Where is my refund?
Please allow up to 7 business days for your refund to be processed.  If you do not see your refund within 7 business days, please contact us — we will look into the issue.
Can I receive in-store credit instead or a refund?
Please contact us if you would like to choose in-store credit instead of a refund. You will receive an email from our Customer Service team with a promo code that you can use towards your next purchase. Promo codes can be applied at checkout.